This page is designed to provide answers to the most common questions we get asked.
Please read through the FAQ and if your particular question is not answered, please contact us.
Q: Can I buy an item over the phone?
Yes - Please call us on our customer support line at the top of the screen. Please note, all card payments over the phone MUST be delivered to the registered card holders address.
Q: Can I have an item sent to an alternative address, other than the one my card is registered to?
Yes you can. There are several ways to do this.
Pay through our web site with debit/credit card and complete Verified By Visa/Master Card Secure Code security. You need to enter your delivery address at the start of the check out process. Your transaction will be reviewed by Jow Music staff before being cleared for dispatch. This method will only work for UK Customers.
Pay through our web site and use Pay Pal as a payment method.
If you have an account with them already, you can select a pre-registered address. We will send an item to wherever Pay Pal tells us.
Pay through our web site and pay with direct bank transfer
Q: I would like to buy an item, but would like to buy it in person - can I come over to the store?
Yes, you are more than welcome to come along to our store in Pontefract.
If there is something specific you are after, we always recommend phoning ahead to ensure availability BEFORE you travel. We sell a lot of items mail order each day, and stock levels can change rapidly.
So always best to phone ahead!
Q: Do you do part exchange?
We ACTIVELY seek out and welcome part exchange on the following brands; Fender, Squire, Epiphone, Marshall, Boss, Tokai
If you have something else, please let us know as we will consider anything from a major guitar or amp brand.
Q: Do you deliver on weekends?
This is possible but the courier may charge extra.
Q: Which couriers do you use?
For smaller and/or less expensive items, we use Royal Mail.
For items of slightly higher value we use DPD, one of THE best couriers operating in the country today.
For bigger items, including guitars/basses etc, we ship via UPS.
Their vans are racked which prevents damage in transit, they are fast, professional to deal with and above all, offer full insurance for items we send out.
If anything untoward happens in transit we are fully covered and can therefore offer the customer a hassle free service.
Other courier companies do not offer insurance for guitars and unfortunately have many horror stories regarding guitar damages, no customer signatures etc etc. We do not touch them with a barge pole.
Q: Are you a proper shop?
We are a full time musical instrument retailer, a registered LTD business in England and Wales.
Q: If I buy in store, will I still get the web site price? A lot of your competitors charge more for buying in person.
If you buy in store, you get the web site price - simple!
We fundamentally dislike the other type of business model. If someone is prepared to come and buy in person from you, then we do not understand how some of our competitors can justify a lower price on their site, compared to in store.
We do not put up high RRP+ prices in store - like many other shops, simply to haggle a deal where it is still ultimately more expensive than a web price.
Our pricing is transparent. We track the internet prices for all our main brands - offering clear value.
Q: Do You Ship Overseas?
Yes we do. Please contact us for lastest prices
Q: Item shows out of stock - Pre Order - what does this mean?
Has we can’t carry a massive amount of stock in the shop, many items may go out of stock from time to time. Also, newly released products will be put on the web site before they arrive.
Q: Can I order things that are out stock?
We can reorder anything on our website. Please contact us and we’ll order your product straight away